Many thanks on behalf of myself and TE Connectivity for helping us get our Instron 4201 tensile test machine in perfect working order. When the machine went down in Dec. 2020, we contacted Instron. They had me check a few things, and we purchased a new encoder for $1800 that did not fix the problem. Since we had to modify the connector to fit our machine, the part could not be returned. With no machine, we were facing the idea of paying $25,000-$55,000 for a new machine. Then I found Mechanical Testing Services, Inc. almost by accident and figured why not give it a shot. Darryl took the time out of his busy schedule to troubleshoot over the phone and by text messages. By the end of one week, our 35-year-old Instron was working again and didn’t even need any parts!
Darryl, I cannot thank you enough for the best support we’ve ever received on our Instron machine. We will, without any doubt, contact you for any future support or service.
Thank you again,